Existing Customers

Existing Quix customers have received support credentials as part of the product package; this includes login to the Quix self-sevice support server and - if included with the product - support credits for tech support thorough Quix support engineering.

An important tool for providing technical support is the call-home function that many of our products contain. Upon permission by the customer, the system contacts Quix to transmit essential technical support data. Call-home always needs to be expressly enabled by the customer.

Pre-Sales Support

Our support engineering is available to you before you buy. You may contact pre-sales support as part of an ongoing sales discussion, or directly if you have an immediate question. However, we prefer to receive pre-sales support question over email. Write to:

Spare Parts & Hardware Replacement

Quix data storage systems are built on the basis of industry standard hardware. Spare parts therefore are available from stock in most countries on short notice.

Quix does additionally offer immediate replacement (3hrs) of parts in Switzerland and certain U.S. locations. This service is subject to a Hardware Service Agreement between the end customer and Quix.

Return Merchandise

We ask our customers to coordinate with Quix any return of material. IN PARTICULAR, ALL APPLICABLE EXPORT AND IMPORT RESTRICTIONS, REGULATIONS AND LAWS MUST BE OBSERVED.