Pre-Sales Support

Our support engineering is available to you before you buy. Contact us at support@quix.ch or call our technical support number at 0041 41 763 6802.

Product Documentation

Our products come with a printed installation and operation manual which contains step-by-step procedures for most tasks and issues.

An additional source of information is our per-product home pages, where firmware version information, errata and FAQs can be found.

Free 30-day Installation Support

Quix provides free 30-day installation support for all our products. In case you have a question or need help we're happy to assist you: Please write us at support@quix.ch, or call our support number at 0041 41 763 6802. Don't forget to have your system serial number (720-xxxxx) ready.

An important tool for providing technical support is the call-home function that many of our products contain. Upon permission by the customer, the system contacts Quix to transmit essential technical support data. Call-home can be enabled or disabled by the customer.

Support Services & Hardware Maintenance

Quix offers Support and Warranty Extension plans:

Express Support Silver provides for up to five support tickets per year, plus any firmware updates.

Express Support Gold provides for up to five support tickets per year, firmware updates, plus hardware warranty extension including quick (1 business day) shipment of any replacement parts with UPS from our Zug, Switzerland shipping facility or from local Quix partners.

Express Support Platinum provides for unlimited support tickes, firmware updates, plus hardware warranty extension including quick (1 business day) shipment of any replacement parts with UPS from our Zug, Switzerland shipping facility or from local Quix partners. Additionally, Quix collects system health data through the call-home link and monitors the system on an ongoing basis, comparing the data patterns to all other systems being monitored.

Quix provides cost-effective systems that are based on standard server hardware. We assume our customers are able to replace system components themselves when needed; Quix therefore does not offer on-site services.

See the individual product home pages for ordering support.

Hardware Warranty

Quix offers a 1-year warranty on hardware products. If you suspect a failed part, please contact us first before returning the product for warranty replacement.

If you have an existing VTL Express system and would like to obtain a support plan, you should contact Quix during the 1-year warranty period for best possible pricing.